What are shipping notification campaigns?
Sending shipping notifications in WhatsApp helps you relieve customer anxiety after their purchase. It is sent to customers after an order is marked as fulfilled in your merchant dashboard to notify them that their order has been shipped.
The shipping notification informs the customer that the order has been fulfilled at your end and contains a tracking link along with the products that have been purchased.
How to setup shipping notification campaigns?
Go to WhatsApp->auto-campaigns in the sidebar and select buyer from the customer journey stages. From here select shipping notification campaign.
Now in the editor you can enter your customer support number via which customers can reach back once you're done, click on save and turn on the campaign.
Some common questions:-
Which Shopify fulfillment notification will be sent?
The shipping notification is sent whenever you mark an order as fulfilled in your Shopify dashboard.
Who will receive the messages?
A visitor who has purchased a product and opted in to WhatsApp using order updates checkbox will receive the message.
How to test my campaigns?
After setting up the campaign, open up your store URL in an incognito window, opt-in to WhatsApp using any of the opt-in tools on your website and place a test order. Now you should mark the order as fulfilled and you'll be able to see the shipping notification in messenger.