All Collections
FAQs & Troubleshooting
Why are all the messages sent from numbers starting with "+1"
Why are all the messages sent from numbers starting with "+1"

Reason why the automated numbers are sent from "+1" numbers

Aman avatar
Written by Aman
Updated over a week ago

All the messages sent out by our service are using a common number approved by WhatsApp Business API. As we have global merchants from various different countries, we use +1 numbers which are neutral for every country.

Can we customize the name and display picture for the +1 number?

As +1 numbers are common for all merchants using our service, it is not possible to change the name or the display for one single customer.
โ€‹

How to send messages from a personal number?

As of now, it is not possible to send messages from a personal number using our service. Though we are currently working on it!

Did this answer your question?